1. What payment methods do you accept?
- We accept various payment methods, including Credit cards (Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Google Pay, Apple Pay)
- Debit cards
- PayPal
2. Do you offer free shipping?
- Yes, we offer free standard shipping for all orders within the lower 48 over $199 USD.
3. How long will it take to receive my order?
- For domestic orders within the Canada & USA at the moment, the estimated delivery time is typically 4-6 Business Days from the date of shipment.
4. Can I track my order?
- Yes, once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the progress of your shipment through our carrier's website.
5. What is your return policy?
- We accept returns on most items within 30 days of the delivery date. The item must be unused, in its original packaging, and in the same condition as received. Please refer to our Return Policy page for more details.
6. Do you offer expedited shipping options?
- At this time, we do not offer expedited shipping options. However, we are continuously working to enhance our services and may introduce expedited shipping in the future.
7. Do you ship internationally?
- No, we offer shipping to Canada & USA at the moment.
8. How can I contact customer support?
- You can contact our customer support team via email at info@cottagespas.com. Our team is available to assist you with any questions or concerns you may have.
9. Are there any shipping restrictions?
- Currently, we only ship domestically to Canada & USA at the moment.
10. Can I change or cancel my order after it has been placed?
- Once an order has been placed, it is processed promptly to ensure timely delivery. Therefore, changes or cancellations may not always be possible. Please contact our customer support team as soon as possible if you need assistance with your order.
If you have any further questions or inquiries not addressed in this FAQ, please feel free to reach out to our customer support team for assistance. We are here to help make your shopping experience with Cottage Spas as seamless as possible.